Expressions of interest: Running Thames' visitor services

Published on 08 February 2024


The current agreement to manage the Thames visitor information service will expire on Sunday 30 June 2024. We’re seeking expressions of interest from anyone who may like to run the service from Monday 1 July this year. 

If you are interested in taking on the visitor information services in Thames, you will need to demonstrate you can provide friendly, reliable customer service, and look for alternative funding streams if you want to deliver more than what is required in our Service Level Agreement.

The following services and information will be required:

  • Providing visitors with face-to-face communication.
  • Provide visitors with local and district tourism information.
  • Providing an area to display posters of upcoming events.
  • Providing booking services for local, district and regional accommodation, attractions, activities, tours and local transport.
  • Promoting the Coromandel area and the wider Thames-Coromandel District capitalising on existing communication, marketing and promotional material, along with other relevant mediums.
  • Support and promote any local initiative that will build on our Council's vision that 'the Coromandel will be the most desirable area of New Zealand in which to live, work and visit'.
  • Disseminate local information, including Council information and updates.
  • Be available seven days per week during the peak period.

The day-to-day management of the visitor information service is the responsibility of the service provider, with our Council providing a set amount of funding through a service level agreement.    

Expressions of Interest close 5pm, Thursday 29 February 2024. If you’d like to chat to us about options or have some other ideas of how to offer the service, please contact Kirstin Scarrott on 07 868 0200 or by email

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