Water Meters for Whitianga

Grant funding we've received from the Department of Internal Affairs (DIA) of $4.8 million will be used to install water meters on the Whitianga water supply systems.

Water meters for Whitianga 

As part of our Council’s project to install water meters in Whitianga we’re starting on enabling works from September 20, through to March 2022.

Following that, meter installations are expected to be complete by June 2022. 

Veolia, our three waters (water supply, wastewater, and stormwater) operations and maintenance contractor, are completing the enabling works.

Enabling works can include:

  • Relocation of existing meter boxes and manifolds from within private property to outside the property boundary.
  • Meter box replacements where there are old/damaged/unsuitable meter boxes.
  • Manifold replacements (including new meter box where required) of old/damaged/unsuitable manifolds.
  • Upgrading property water connections to new meter box/manifold location.

During this time contractors can work from Monday to Saturday between the hours of 8:00am and 5:00pm. Contractors will try to minimise disruption wherever possible and particularly during the peak summer period.

They may need to turn off the water supply to some properties for a short period (approximately one hour) and on occasion, may need to come onto individual properties. Where this may be required, we will try to notify you ahead of time via a letter drop and/or in person.

Our council appreciates your co-operation and support during these works.

If you have any queries, please contact Customer Services on (07) 868 0200.

Update: Friday 29 October 2021

Enabling work ahead of meters being installed is progressing well in Whitianga.  
Over the past three weeks, a total of 306 properties have been completed. Work is occurring in Dundas St, White St and Annette Place. 
Our contractors are facing a few challenges on some sites such as connections located within/under gardens and within concrete, tree root intrusions around meter boxes, and working in close proximity to other utilities. The good news is they are working around these challenges. 

Meter supply and installation contract negotiations are almost complete and this work 
is expected to start in December. 

Update: Wednesday 29 September 2021

Veolia have started the enabling works (getting water connections ready for meter installation) this week and will be working through the town with a completion due by the end of March 2022.

Meter supply and installation is yet to be award and is currently in the negotiation phase. Meter installation is planned to start later this calendar year with completion by 30 June 2022. 

Update: Friday 25 September 2021

The contract to cover the installation and supply of water meters in Whitianga has been awarded to Arthur D Riley & Co Ltd.

Installation of these water meters will begin on Monday 29 November and continue through summer with a short break over the peak period. Please ensure you stay 2m social distance from any work crews to protect them and yourselves. 

As part of the water meter installation the crew will need to access an outside tap on the property so that they can briefly turn the tap on and check that the meter is working and that there are no leaks. This work will not include any digging or ground disturbance as the meters are fitted within the existing meter boxes that are being upgraded as part of the enabling works contract.

Remember: Council will not be charging for for water by meter at Whitianga until consultation has occurred through the 2024-2034 Long Term Plan. 

Enabling works continue to progress smoothly with over 700 connections upgraded to date. 

FAQ Sheet

To read more about this project, download our FAQ sheet here


Grant funding we've received from the Department of Internal Affairs (DIA) of $4.8 million will be used to install water meters on the Whitianga and Whangamatā water supply systems. As part of the funding agreement with DIA, the work must begin by March 2021 and be completed by March 2022.

This was endorsed by Council at its last meeting of the year 2020.

“Water metering has been proven to be a valuable tool for tracking down water loss, and accurately measuring water volumes reaching consumer properties,” says our Council’s Operations Group Manager Bruce Hinson.  "We can make savings through locating major leaks, knowing who our biggest water users are, and working with them to look at ways to better manage and conserve water."